Questions we
hear a lot.
If your question isn't here, text us at (516) 824-1750 — a real person answers.
How do I get a quote?
Text a few photos of what needs to go, along with your ZIP code, to (516) 824-1750. We'll review the job and follow up with pricing.
Can I text photos instead of calling?
Yes. It's the fastest way to get an accurate quote. Text photos and your ZIP code to (516) 824-1750, or call if you'd rather talk it through.
What items do you remove?
Furniture, appliances, mattresses, boxes, and general household or garage junk, plus full cleanouts for garages, basements, attics, estates, and moves. Not sure about something, like electronics? Text us a photo and ask first. See what we take for the full list.
What don't you take?
Certain hazardous, regulated, or prohibited materials may not be accepted. If you're unsure whether something qualifies, send a photo and ask before you schedule.
Do I need to move items outside first?
No. Our crew handles the loading. Just let us know where the items are located when you send your photos.
Do you remove items from inside the house?
Yes — garage, basement, upstairs, wherever it's sitting. Mention access details like stairs when you send photos.
How does pricing work?
Pricing depends on the volume and type of material, access, and labor involved. We price from photos rather than a flat rate card — see our pricing page for the full breakdown.
Do you remove single items?
Yes. One couch, one fridge, one mattress — a single item is a standard pickup, priced the same way as a larger job.
Do you handle full cleanouts?
Yes, garages, basements, attics, estates and full-property cleanouts. See cleanouts for details.
Do you clear out basements?
Yes — stairs included. Our crew handles the carrying. See basement cleanouts.
Do you clear out attics?
Yes — tell us how you get up there (stairs, pull-down ladder, a small hatch) and send photos of the opening. See attic cleanouts.
Do you work with businesses?
Yes — we serve both homes and businesses. See commercial junk removal.
Do you help with move-out cleanouts?
Yes — tell us your move-out date when you text, and we'll schedule based on availability. See move-out cleanouts.
Do you remove appliances?
Yes — refrigerators, washers, dryers, stoves and more. See appliance removal.
Do you remove mattresses?
Yes, including box springs. See mattress removal.
Do you remove yard debris?
Yes — branches, brush, cleanup piles and similar yard waste. See yard debris removal.
Do you remove renovation debris?
Yes — ordinary, non-hazardous construction and renovation debris such as drywall, lumber, flooring, cabinets and fixtures. If you're unsure about a material, text us photos and details first. See construction & renovation debris removal.
What areas do you serve?
We currently serve Nassau County and Western Suffolk County on Long Island. See our service area, or text your ZIP code and we'll confirm.
Are you insured?
Yes, Duck Soup Junk Removal is fully insured.
How far in advance should I schedule?
It depends on availability. Same-day and next-day appointments may be possible depending on the schedule — text us and we'll let you know the soonest we can get to you.
What information should I send for a quote?
Clear photos from a few angles, your ZIP code, and a note on where the items are located. The more detail, the more accurate the first price.
What if I have more junk than shown in the photos?
We'll let you know the updated price on-site before doing anything further — you won't be charged for a surprise without being told first.
Just ask.
We'll answer.
Text a photo of what needs to go and your ZIP code, or ask us anything first.
Or reach us directly at (516) 824-1750
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